FAQs
What medium do you use to paint the mirrors? Are they waterproof?
We use Acrylic Paint to make your dream mirror come to life and yes, they are waterproof!
Are you open for commissions?
We are! If you wish for us to paint your own mirror, contact us via Instagram @kustomkira for further discussions. Prices may vary according to your mirror's size. We are excited to personalise your mirror!
How do you package your mirror?
We protect your mirror with extra bubble wraps, hard box and shredded paper around the mirror to ensure the safety of your items!
What are the payment options?
We only accept payment via Online Transfer.
Contact us via email kustomkira@gmail.com or @kustomkira on Instagram for payment details.
Can I choose the courier service?
We provide only Pos Laju as our courier service as we have a pleasant experience with them. Fret not, do contact us if you have any problem with our choice of courier service. We are happy to help!
I have made my purchase but did not receive any tracking number or invoice, what do I do?
Don't worry, all you need to do is contact us on any platform you prefer. Be sure to check your email first as we do send our invoices via email.
What is your return and shipping policy?
If you are returning an item because it is damaged or defective or you did not receive the product ordered at KustomKira, kindly return any item within 14 days of receipt for a full refund or a replacement for the missing items.
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To return an item, please email kustomkira@gmail.com or dm @kustomkira on Instagram with your order number and reason for return to obtain the return address. With the retrieval of return address please repack the item in its original packaging if possible and ship via an insured carrier.
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You will receive an email confirmation when your return is received, and your refund is being processed.
Kustomkira is not responsible for returning items damaged or lost in transit.